Senior ServiceNow CSM SQA Analyst Service

Senior ServiceNow CSM SQA Analyst Service Provider required to validate and verify ServiceNow solutions functionality, collaborating with developers and stakeholders to ensure business requirements and quality standards.

Requirements

• Minimum 3 years experience as a Software Quality Assurance (SQA) Analyst provider for ServiceNow Customer Service Management Module
• Experience/knowledge of all phases of the Software Testing Life Cycle (STLC)
• Proven experience as a Tester with expertise in the ServiceNow Customer Service Management Module.
• Strong understanding of ServiceNow platform capabilities and functionalities.
• In-depth knowledge of ServiceNow platform capabilities, including ACLs, tables, and flows.
• Familiarity with Agile methodologies and participation in sprint planning and review sessions.
• Strong understanding of performance testing and its importance in ensuring system reliability.
• Ability to provide training and support to end-users on ServiceNow functionalities.
• Experience in developing and executing test plans, test cases, and test scripts.
• Excellent analytical and problem-solving skills.
• Ability to identify, document, and track defects and issues.
• Strong communication and collaboration skills.
• Hands on ServiceNow Experience in developing and executing test plans, test cases, and test scripts.
• Strong understanding of ServiceNow platform capabilities and functionalities.
• Strong communication skills – both written and oral, with an ability to adapt the communication style to the different audiences e.g. business, technical

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance