Senior ServiceNow IT Service Management (ITSM) Business Analyst- Secret (Remote MD, DC and VA)

ICF's IT Modernization division is seeking a motivated Senior ServiceNow Business Analyst to support the needs of federal customers. The ideal candidate will have strong expertise in the IT Service Management (ITSM) module, working knowledge of Asset Management, and foundational development skills.

Requirements

• 4+ years of experience working with ServiceNow, with a focus on ITSM and Asset Management modules
• 4+ years of experience with ServiceNow modules such as Asset Management, CMDB, and Discovery
• 4+ years of ServiceNow development, configuration, workflows, and data structures, including basic JavaScript
• 4+ years working with ITSM processes (Incident, Problem, Change, Request) and ITIL practices
• U.S. Citizenship is required due to federal contract requirements
• Must have an active Secret Clearance
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance