Senior ServiceNow Solution Architect

Join our team and help us build meaningful digital experiences. We are seeking a seasoned ServiceNow Developer & Solution Architect with telecom industry experience to join our growing ServiceNow Delivery Office team.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5–7 years of ServiceNow experience in architecture, development, and solution delivery, particularly with ITSM and CSM
• Strong hands-on skills in JavaScript, Glide API, REST/SOAP, and ServiceNow Flow Designer
• ServiceNow certifications: CSA, CAD, CIS-ITSM, CIS-CSM (or actively working toward)
• Experience designing and deploying integrations with telecom systems (e.g., OSS/BSS, CRM, NMS)
• Demonstrated experience with data integration involving BigQuery, GCP, or Snowflake, including pipelines, APIs, and transformation logic - using TMF & MEF Standards
• Deep understanding of CSDM, CMDB structuring, and service-mapping principles
• Experience with ServiceNow Studio, Scoped Applications, ACLs, and custom portal development

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• 15% performance bonus or sales incentive plan