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Infosys Consulting - Europe
Senior ServiceNow Transformation & Advisory Consultant Role
Join Infosys Consulting in London as a Senior ServiceNow Transformation & Advisory Consultant. Leverage your 5+ years of ServiceNow expertise to optimize workflows, drive innovation, and enhance business outcomes. Enjoy competitive benefits and top training opportunities.
Consulting
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified System Administrator
Job description
Posted on:
September 16, 2025
Infosys Consulting is seeking a Senior ServiceNow Transformation & Advisory Consultant to optimize and transform business workflows for global market leaders. This role involves strategic advice, end-to-end ServiceNow implementations, and client partnership, with a focus on innovation, impact, and business outcomes. The ideal candidate will be comfortable working across functional business pillars and leveraging deep industry knowledge.
Requirements
- Proven experience in ServiceNow implementation and advisory roles.
- Minimum 5 years of dedicated consulting experience.
- Strong knowledge of ServiceNow modules (Agentic AI, Service Order Management, Configuration Management Database, Customer Service Management, HR Service Delivery, and integrations).
- Project management and business analysis skills.
- PMP, Prince2, SAFe or other Scaled Agile certifications are highly desirable.
- Excellent stakeholder management and communication skills.
- Willingness to travel to client sites.
- Strong problem-solving and analytical thinking abilities.
Benefits
- Industry-leading compensation and benefits
- Top training and development opportunities
Requirements Summary
5+ years ServiceNow exp. Consulting experience (1-2). Strong project mgmt & analytical skills. Preferred certifications (CSA, CIS)
