Vice President, ServiceNow Project Manager

The Vice President, ServiceNow Project Manager will lead and participate in various data-driven initiatives, managing reporting, metrics, and key performance indicators to measure performance improvements and ensure optimal utilization of analytics capabilities.

Requirements

• Develop and manage overall reporting frameworks, metrics, and KPIs to evaluate performance and identify areas for improvement.
• Create and deliver dashboards and reports for senior management.
• Assess and measure the ROI of the ServiceNow platform.
• Manage ServiceNow capabilities through Snowflake.
• Supervise multiple team members and provide leadership for reporting functions within the EDI location.
• Lead the analysis, design, and implementation phases of various data-driven projects.
• Collaborate with subject matter experts to develop plans, tasks, and timelines.
• Work closely with stakeholders to identify needs, define scope, and plan projects.
• Ensure timely updates to management and stakeholders while adhering to project plans.
• Track project information, schedules, assignments, and tasks, ensuring clear team communication.
• Escalate risks or issues appropriately to PMOs, sponsors, or steering committees.

Benefits

• retirement investment
• education reimbursement
• comprehensive resources to support physical health and emotional well-being
• family support programs
• Flexible Time Off (FTO)