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Version 1
XMO Lead – Experience Management Office
Join Version 1 as an XMO Lead in London. Drive Experience Management using ServiceNow, XLAs, and ITIL4. Enjoy flexible working, healthcare, and education support.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 16, 2025
Version 1 is seeking an experienced XMO Lead to establish and drive the Experience Management Office (XMO) across strategic programmes. The role involves defining and implementing XMO vision, overseeing digital experience metrics, and ensuring proactive service improvement. The company values collaboration, employee wellbeing, and a dynamic work environment.
Requirements
- Proven leadership in IT service management or transformation programmes
- Experience with XLAs, VLAs, DEM tools (e.g. Riverbed), and service improvement frameworks
- Strong stakeholder management and governance experience
- Familiarity with ITIL4, ServiceNow, and modern workplace technologies
- Excellent communication and strategic planning skills
Benefits
- Pension
- Private Healthcare Cover
- Life Assurance
- Financial advice
- Employee Discount scheme
- Flexible/remote working
- Relocation Assistance
- Education assistance
- Incentivised certifications
- Award schemes
Requirements Summary
Lead IT service management/transformation programmes with XMO. Experience with XLAs, VLAs and service improvement frameworks is needed. Stakeholder management and strong communication skills are key
