Senior Specialist - Knowledge - Enterprise AI Assistant

We are seeking a talented and forward-thinking myAZ Knowledge Analyst to join our team and contribute to our mission of redefining the future of employee support and experience. The role will focus on maintaining and improving the health of knowledge assets that drive the answers provided by the myAZ service, leveraging cross-functional collaboration and stakeholder management skills to drive discoverability and accuracy of the answers served by AI technologies.

Requirements

• Minimum of 5 years of experience in service-focused Knowledge Management
• Experience with ServiceNow Knowledge Management as well as other similar platforms
• Strong understanding of taxonomy, metadata, and ontology concepts and their application within knowledge management systems
• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams and stakeholders
• Strong analytical and problem-solving abilities to drive continuous improvement

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development