Senior Specialist HR Operations Support – HR Service Monitoring and Reporting

Fresenius Medical Care is seeking a Senior Specialist HR Operations Support to develop, maintain, and continuously improve HR Service Delivery metrics, KPIs, and dashboards. The ideal candidate will have strong advanced Excel skills, a degree in Human Resources or Business Administration, and 7-8 years of experience in HR functional areas.

Requirements

• Configure and create reports using pre-delivered reporting fields, specifying structure, scope, user authorization, periodicity, reporting levels, and so on.
• Advanced Excel skills, including proficiency in macros and automation.
• Experience with report configuration in a ticketing and reporting tool.
• Degree with focus on Human Resources or Business Administration
• Minimum 7-8 years’ experience in different HR functional areas ideally in HR generalist or HR operations or shared service reporting roles in a global environment.
• Fluency in English reading and speaking is a must, other language knowledge would be added advantage.

Benefits

• Passion for improvement to achieve higher quality, consistency, and reliability of HR service delivery through service monitoring and reporting.
• Experience with and a strong interest in HR ticketing and other data reporting / analytics tools
• Proficiency with Workday, ServiceNow or other cloud-based HR solutions
• Ability to deal with ambiguity and to operate in a global decentralized environment where system and process are yet to be aligned.