Senior Specialist IM Marketing Support

Valterra Platinum is seeking an experienced Software Application Support Specialist to join their team as a Senior Specialist IM Support. The role will involve leading the support function for the Marketing IM software estate, setting the direction and scope of activities, and driving continuous improvement of the Marketing system, processes, and support function.

Requirements

• An undergraduate qualification (Bachelor's degree or equivalent), ideally in a technical degree (Computer Science, Engineering, Mathematics, Pure Science)
• 5-7 years of experience of working in a similar role
• 10+ years supporting software system and process in a commodities or financial services firm, ideally metals, but other commodities also possibility
• Experience in leading service support teams
• Experience in trading domain knowledge, market/credit risk, back office/ERP integration experience
• Experience in CTRM/ETRM systems e.g. Aspect
• Experience of using data analysis tools
• Experience of working with analysis and development teams supporting the SDLC
• Experience of using one or more issue or SDLC management tools (e.g. DevOps, JIRA, ServiceNow)
• Experience of support process creation, implementation, and documentation e.g. ITIL

Benefits

• Meaningful work in a high-performance, values-led environment
• Market-aligned reward and recognition
• Opportunities for learning, development and progression
• A culture that respects diversity and encourages innovation
• A clear commitment to safe Operations