.svg)
Lytx, Inc.
Senior Support Analyst
Senior Support Analyst at Lytx—enterprise IT support role requiring 6-8+ years experience, ServiceNow ITSM expertise, Windows/macOS, Microsoft 365, Azure AD, endpoint protection. Lead regional support with autonomy.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 2, 2025
The Senior Support Analyst will be the most senior IT support presence in the region, providing high-quality experiences and rapid issue resolution to end users, senior leaders, and visiting executives. The role blends advanced technical troubleshooting with business-aligned service delivery, offering autonomy to own the region while collaborating with global peers.
Requirements
- 6–8+ years of IT support experience in an enterprise environment
- Expertise in Windows and macOS support, Microsoft 365, identity platforms (Azure AD/Entra ID, AD, Okta), collaboration tools, and endpoint protection solutions
- Experience supporting AV and collaboration tools in executive meeting spaces or hybrid environments
- Strong working knowledge of ITSM tools such as ServiceNow and a commitment to documentation, SLAs, and service quality
Benefits
- Opportunity to make a positive impact in the world
- Inclusive, collaborative team environment
- Commitment to diversity and inclusion
Requirements Summary
6-8+ years of IT support experience, expertise in Windows and macOS support, and experience with AV and collaboration tools
