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Standard Chartered Bank
Senior Support Analyst
Join Standard Chartered Bank in London as a Senior Support Analyst. Leverage ServiceNow for incident management, system improvements, and staff training. 5-10 years in Java, SQL, and AWS required. Enjoy flexible work, health benefits, and wellness support.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 20, 2025
The Senior Support Analyst will provide application support and infrastructure management, identify system gaps, and prepare service improvement plans. The role requires complex incident management, security incident management, and training and coaching of staff. The job involves working in a hybrid environment, with flexible working options.
Requirements
- Java, J2EE, Rest API
- SQL querying (IBM DB2 / Post Gres SQL)
- Knowledge on Linux, AWS basics, Unix scripting
- Control-m, ADO, ServiceNow
- Excellent communication skill
Benefits
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
Requirements Summary
5-10 years of experience in Java, J2EE, and SQL querying, with knowledge of Linux, AWS, and Unix scripting
