Senior Staff Product Manager - Network Observability Platform

ServiceNow is seeking an AI-native Product Manager to lead the development of an AI-powered, compliance-aware observability platform for hyperscaler and sovereign cloud environments. The role involves designing, delivering, and measuring AI/ML-powered capabilities for predictive, automated compliance validation, and autonomous remediation, and ensuring platform evolution aligns with cloud standards and regulatory requirements.

Requirements

• 10+ years in product management or platform ownership in networking, observability, or cloud infrastructure
• 3+ years of experience integrating AI/ML into products
• Deep understanding of network protocols, routing, telemetry standards (NetFlow, sFlow, IPFIX), and packet analysis
• Proven experience with hyperscaler networking architectures (AWS, Azure, GCP) and sovereign cloud environments
• Familiarity with AI/ML frameworks (TensorFlow, PyTorch) and LLM integration into operational systems
• Understanding of compliance frameworks (GDPR, FedRAMP, CMMC) and their implications on AI data handling
• Proficiency with observability stacks (OpenTelemetry, Prometheus, Grafana, Splunk) and automation tooling

Benefits

• Work Personas (flexible, remote, or required in office)
• Equal Opportunity Employer