Senior Staff Systems Engineer

ServiceNow is a global market leader in AI-enhanced technology. The company brings innovative solutions to over 8,100 customers, including 85% of the Fortune 500. Join ServiceNow as a Senior Staff Systems Engineer to build scalable and reliable backend services, design fault-tolerant systems, and troubleshoot production issues.

Requirements

• 8-10+ years building/operating high-scale backend APIs and platforms with end-to-end ownership
• Go expertise: idiomatic design; goroutines/channels; context/timeouts; sync patterns; memory/GC tuning; pprof/benchmarks; race detector; generics; clean error handling
• API design & productization: REST/gRPC; OpenAPI/Protobuf; versioning; pagination/filtering; partial responses; idempotency keys; retries/backoff; circuit breakers; rate limiting/quotas; SDK generation; deprecation strategy
• Data & caching: PostgreSQL/MySQL schema design, migrations, transactions, pooling, replicas; Redis (cache-aside/write-through), locks, TTLs; messaging with Kafka/SQS/Pub/Sub, DLQs, “exactly-once-ish” via idempotency
• Reliability & observability: structured logs (slog/zap), request/correlation IDs, OpenTelemetry traces/metrics/logs, dashboards & SLOs/error budgets; feature flags; blue-green/canary; chaos/soak tests
• API security: OAuth2/OIDC/JWT, mTLS, RBAC/ABAC, input validation, OWASP API best practices; secrets via Secrets Manager/Key Vault/Secret Manager; KMS and audit logging
• Kubernetes ops: EKS/AKS/GKE; cluster upgrades; HPA/VPA; PDBs; network policies; ingress/gateways; storage classes
• Cloud depth: Strong in one (AWS/Azure/GCP) with working knowledge of the others
• CI/CD & supply chain: GitHub Actions/GitLab/Jenkins; multi-stage pipelines; contract/integration tests; k6/Vegeta load tests; linters/static analysis; SBOM & cosign; admission controls/policy-as-code
• Communication & leadership: clear design docs/ADRs, constructive reviews, mentorship, crisp incident comms
• AIOps : pragmatic use of embeddings/vector stores and RAG for runbooks/KB, with evals, cost/latency tracking, and PII-safe guardrails

Benefits

• Competitive salary
• Stock options
• 401(k) matching
• Generous parental leave
• Tuition reimbursement
• Professional development opportunities
• Diverse and inclusive work environment
• Flexible work arrangements
• Employee relocation assistance
• Comprehensive benefits package