Senior Staff Technical Program Manager

ServiceNow is seeking a Senior Staff Technical Program Manager to support its Unified Technology Program Management Office (PMO) in building and scaling AI solutions. This role involves collaborating with customers, driving cross-functional programs, and managing projects in a fast-paced environment, collaborating with FDE teams, and proactively addressing risks and dependencies. The ideal candidate will be a results-oriented, self-starter with extensive experience in program and SDLC management.

Requirements

• Leveraging or critically thinking about how to integrate AI into work processes.
• 10+ years of project/program management experience in mid/large size software development companies.
• Solid understanding of SDLC and release management practices in cloud-based SaaS product organizations.
• Demonstrated competence in program planning, schedule construction and management; risk assessment & mitigation, dependency management, change management, and predictive metrics.
• Strong collaboration and relationship-building skills.
• Outstanding communication skills.
• Passion for working with people in technical and innovative environments.
• Strong leadership skills to influence and motivate without authority.