Senior Support Account Manager - German Speaking (Service Delivery)

ServiceNow is seeking a Senior Support Account Manager to join their Support Account Management (SAM) Services team. The successful candidate will deliver world-class customer satisfaction, driving cross-functional teams to ensure customer issues are clearly identified and resolved effectively. This is a full-time role, on-site in Frankfurt, Germany.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills in English and German language (minimum B2 in German)
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Competitive salary
• Supportive teams
• Real opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Flexible working culture
• Parental leave programs
• Childcare and caregiving benefits
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• A global, cross-functional mentoring program
• Team building activities
• Various employee belonging groups
• Volunteering, and community outreach programs
• Company-wide designated global well-being days
• Holidays