.svg)
ServiceNow
Senior Support Account Manager
Join ServiceNow as a Senior Support Account Manager in Hesse. Leverage ITSM and AI skills to enhance customer satisfaction. Competitive salary and growth benefits.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a highly motivated Senior Support Account Manager to deliver world-class customer satisfaction as part of a highly skilled team. The role involves both proactive and reactive service delivery, strong cross-functional collaboration, and a focus on driving customer value through ServiceNow applications and solutions. It also offers training, support, and a supportive work environment.
Requirements
- Experience with AI-powered tools and automation in a support context.
- Excellent communication skills (English and German)
- Experience with technical support teams.
- Fundamental understanding of ITSM and global deployments.
- Comfortable working in fast-paced environments.
- Technical expertise in cloud software environment.
Benefits
- Competitive salary
- Supportive teams
- Career progression
- Well-being programs
- Parental leave programs
- Childcare and caregiving benefits
- Learning and development platform
- Tuition reimbursement
- Mentoring program
- Global well-being days
Requirements Summary
Experience integrating AI into support, strong English/German communication, and ITSM understanding are key. A cloud-focused mindset is important
