Senior Support Account Manager

ServiceNow is seeking a Senior Support Account Manager to join our Support Account Management (SAM) Services team. The SAM will deliver world-class customer satisfaction, act as a central point of contact for all support-related activities, and drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Excellent written and oral communication skills
• Native fluency in Japanese and full professional speaking in English
• Experience dealing with technical support teams
• Fundamental understanding of ITSM in enterprise environments and global deployments
• Comfortable interacting with all levels of management
• Working knowledge of ITIL incident, problem and release management process and procedures
• Ability to effectively work with tight schedules and fast paced environment to minimize problem impact on the customer within a global model
• Broad technical understanding in a cloud software environment
• Growth & collaborative mindset

Benefits

• Opportunity to work with a global market leader
• Chance to be part of a highly skilled team focused on high profile, strategic customers
• Ability to drive cross-functional teams to ensure customer issues are clearly identified and resolved effectively