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ServiceNow
Senior Support Account Manager (Service Delivery) - German Speaking
Join ServiceNow as a Senior Support Account Manager in St. Petersburg. Leverage ITSM and AI skills to enhance customer satisfaction. Competitive benefits!
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 6, 2025
ServiceNow is a leading AI-enhanced cloud-based platform connecting people, systems, and processes. They are seeking a Senior Support Account Manager to deliver world-class customer satisfaction and drive cross-functional team collaboration. The role involves proactively managing and resolving complex issues for high-profile, strategic customers.
Requirements
- Experience with AI integration
- Excellent written and oral communication skills in English and German (B2 in German)
- Technical support team experience
- ITSM understanding
- Understanding of ITSM processes
- Comfortable with agile environments
- Cloud software environment knowledge
Benefits
- Competitive salary
- Supportive teams
- Career development opportunities
- Wellness programs
- Family support resources
- Childcare and caregiving benefits
- Learning opportunities
- Tuition reimbursement
- Mentorship program
- Team building activities
- Community outreach programs
Requirements Summary
B2 in German & English. Experience with AI integration. ITSM & Cloud knowledge
