Senior Support Engineer - Portal

Guardant Health is seeking a Senior Support Engineer to provide Tier 1 and Tier 2 support to a broad customer base utilizing the Oncology Portal solutions. The role involves triaging issues, resolving problems, analyzing data, and driving process improvements. This position focuses on maintaining a secure, robust, and high-quality portal environment to support clinical trials and healthcare providers.

Requirements

• 7+ years of experience as an Application Support Specialist in a distributed team
• Excellent verbal, listening, and written communication skills
• Excellent interpersonal and customer service skills
• Experience establishing and building out a high performance support function
• Strong analytical and problem-solving skills
• Basic networking skills and an understanding of how Web applications function
• Experience with API testing tools such as Postman, Insomnia, CURL, etc.
• Good experience with ticketing software and workflows, such as Salesforce CRM, Jira ServiceDesk or ServiceNow, including implementing and improving automation functionality
• Hands-on knowledge of websites and web pages debugging tools such as Chrome Developer Tools, Internet Explorer Developer Tools, Firebug, and/or Safari
• Bachelor’s degree is required