Senior Technical Analyst – Help Desk (P-127)

SMASH connects US tech professionals with their counterparts in Costa Rica and Colombia. They focus on finding the right technical talent, understanding their cultural fit, and providing expert support for Yardi Senior product suite solutions. The role requires a proactive, solution-oriented approach to system issues and requires a strong understanding of the Yardi Senior product suite.

Requirements

• Deliver advanced technical support for Yardi Senior product suite.
• Troubleshoot complex system and integration issues.
• Manage and resolve high-priority incidents.
• Document and track issues in a help desk system.
• Stay updated on new product features and system updates.

Benefits

• Wellness Coverage
• Remote Work
• Birthday day off
• Recognition and rewards system
• Referrals Program
• Business skill coaching
• English classes
• Learning opportunities