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SSC HR Solutions
Senior Technical Architect ServiceNow
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
IT Operations Management
IT Service Management
Integration Hub
Security Operations
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Field Service Management
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 28, 2025
This role involves leading the design, configuration, and implementation of ServiceNow solutions across various modules. The position requires architectural leadership, ensuring alignment with business and technical requirements, and fostering innovation in ServiceNow platform development. It also involves maintaining ServiceNow standards, leading troubleshooting, and mentoring junior team members.
Requirements
- Bachelor’s degree in computer science, Information Technology, or related field.
- 7+ years of experience in ServiceNow consulting.
- Hands-on experience with multiple ServiceNow modules (ITSM, CSM, FSM, HRSD, SPM, Performance Analytics, ITOM, SecOps, etc.).
- Proven expertise in business requirements gathering and solution design.
- Experience in leading implementations and/or managed services teams.
- Experience in configuring and customizing ServiceNow (scripting, APIs, and integrations).
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and tasks.
- Strong expertise in ITSM processes and ITIL frameworks.
Requirements Summary
Bachelor's degree in CS or related field. 7+ yrs ServiceNow consulting experience. Expertise with multiple ServiceNow modules and ITSM/ITIL frameworks
