Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring timely and effective case resolution. This role involves resolving technical cases using various technologies like web, chat, email, case updates, and phone support. The engineer is responsible for understanding the ServiceNow platform and contributing to process and product improvements.

Requirements

• 4+ years customer facing technical support experience
• Troubleshooting difficult technical issues
• Basic Java/JavaScript code reading & understanding
• Problem-solving skills
• Understanding of ServiceNow platform
• FD21