Senior Technical Support Engineer

Senior Technical Support Engineer role at Fortune Brands Innovations, Inc. provides technical support to executives and end users, troubleshoots devices, tools, and technologies, and leads projects in infrastructure and security. Responsibilities include executive and end user support, automation of security patching, and management of software licenses and deployment.

Requirements

• Bachelor's degree with 5-7 years of IT experience or 7-10 years of equivalent experience
• Strong experience with enterprise audio/video conferencing platforms
• Hands-on expertise in networking setup, Wi-Fi configuration, and troubleshooting
• Proficiency with Microsoft Azure and SaaS platforms
• Working knowledge of operating systems, networking, and storage
• Experience with Active Directory MACD and support ticketing systems
• Skilled in imaging, configuring, and troubleshooting systems
• Proficiency with Microsoft Office Suite
• Ability to support executive-level employees in fast-paced environments
• Experience collaborating with external vendors for hardware/software deployment
• Familiarity with physical security system configurations
• Background in mobile device management and mobile security platforms
• Understanding of workstation hardware and production support architectures
• Experience managing employee onboarding/offboarding
• Willingness to travel for support as needed
• Highly organized, proactive, and curious with a drive to connect people and solutions

Benefits

• Robust health plans
• Market-leading 401(k) program with company contribution
• Product discounts
• Flexible time off benefits
• Inclusive fertility/adoption benefits