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ServiceNow
Senior Technical Support Engineer - Employee & Customer Management ( ECM)
Join ServiceNow as a Senior Technical Support Engineer in Heredia. Leverage AI and ServiceNow skills to resolve complex issues. 4+ years experience required.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 3, 2025
ServiceNow is seeking a Senior Technical Support Engineer to provide exceptional customer support experiences, leveraging AI and technical skills to resolve complex issues and improve processes.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Proficiency in Portuguese, English, and Spanish, including reading, writing, and speaking
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read Java/JavaScript code and basic HTML/CSS and SQL knowledge
- Ability to explain solutions to complex technical problems
Benefits
- Competitive salary and benefits package
- Opportunity to work with a global market leader in innovative AI-enhanced technology
- Collaborative and inclusive work environment
- Chance to make a positive impact on customers and the industry
Requirements Summary
4+ years of customer-facing technical support experience, proficiency in multiple languages, and ability to troubleshoot complex technical issues
