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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Tokyo. Leverage your ServiceNow skills to resolve complex issues, ensuring top-notch customer service.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
Senior Technical Support Engineer will resolve technical cases for customers, using skills such as building trust, showing empathy and excellent communication. The engineer will understand the ServiceNow platform and core functionalities, and employ diagnostic tools to isolate issues. Creative problem solving, a collaborative nature and flexibility are key to success.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Flexible work arrangements
- Equal opportunity employer
Requirements Summary
4+ years customer facing technical support experience, ability to troubleshoot complex technical issues, basic Java/JavaScript knowledge
