Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues and ensure a positive support experience. The role involves resolving technical cases for ServiceNow software, utilizing tools like web, chat, email, and phone, and coordinating with other teams for complex situations. The engineer also provides input on process and product improvements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 4+ years customer facing technical support experience.
• Ability to troubleshoot difficult technical issues.
• Ability to read basic Java/JavaScript code.
• Ability to explain solutions to complex technical problems.