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ServiceNow
Senior Technical Support Engineer
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your 4+ years of tech support experience and Java skills to resolve critical issues and enhance customer satisfaction.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 22, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues and ensure a positive customer experience. The role involves resolving technical cases, providing excellent communication and troubleshooting skills, and contributing to process and product improvements. It involves integrating AI into work processes to deliver innovative solutions.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues
- Ability to read basic Java/JavaScript code
- Personal commitment to quality and customer service
- FD21
Requirements Summary
4+ yrs experience in tech support. Knowledge of Java/JavaScript is needed. Strong troubleshooting skills
