Senior Technical Support Engineer

ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring timely resolution and maintaining the ServiceNow platform. This role involves providing excellent customer support, troubleshooting complex problems, contributing to process improvements, and utilizing AI-powered tools. The ideal candidate will be committed to providing an exceptional customer experience, building trust, and possessing strong diagnostic and communication skills.

Requirements

• Experience in integrating AI into work processes
• 4+ years of customer-facing technical support experience
• Strong troubleshooting and problem-solving skills
• Ability to read and understand basic Java/JavaScript code
• Personal commitment to quality and customer service