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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Sydney. Leverage AI and ServiceNow skills to resolve complex issues, ensuring top-notch customer support. Competitive pay and flexible work options offered.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 1, 2025
The Support Engineer will resolve technical cases created by customers, using skills such as building trust, showing empathy, and excellent communication to answer customer questions and resolve issues. A successful candidate will be committed to providing amazing customer support experiences and will have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Minimum five (5) years customer facing technical support/application support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Competitive compensation
- Generous benefits
- Professional atmosphere
- Flexible work arrangements
- Work-life balance and well-being are our topmost priorities
Requirements Summary
Experience with AI, customer facing technical support, ability to troubleshoot complex issues and commit to quality and customer service
