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ServiceNow
Senior Technical Support Engineer
Join ServiceNow as a Senior Technical Support Engineer in Orlando, FL. Leverage your 5+ years of tech support experience and JavaScript skills to resolve complex issues. Competitive salary and benefits included.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 17, 2025
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues and ensure effective case resolution. The role involves troubleshooting complex technical issues, providing customer support, and contributing to process improvements. ServiceNow is a global market leader with a robust platform connecting people, systems, and processes.
Requirements
- 5+ years of experience in customer-facing technical support roles
- Master's degree or equivalent experience
- Strong understanding of JavaScript and Java/JavaScript code
- Experience with RESTful APIs and authentication protocols
- Familiarity with LDAP, networking, and email troubleshooting
- Ability to explain technical concepts to diverse audiences
- Dedication to high-quality customer service and support
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
5+ years tech support experience. Master's degree preferred. Strong JavaScript and understanding of APIs. Experience in enterprise software is a plus
