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ServiceNow
Senior Technical Support Engineer(Asset & Technology Operation Management）
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your ServiceNow skills to resolve technical issues and enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 1, 2025
We are looking for a Senior Technical Support Engineer to join our Asset & Technology Operation Management team. The successful candidate will resolve technical cases created by customers, provide amazing customer support experiences, and contribute to process and product improvements.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Benefits
- Export Control Regulations compliance
- Equal Opportunity Employer
- Accommodations for applicants with disabilities
Requirements Summary
4+ years of customer facing technical support experience, ability to troubleshoot complex issues, and strong communication skills
