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ServiceNow
Senior Technical Support Engineer (Asset & Technology Operation Management)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer. Leverage your 4+ years of experience in troubleshooting and Java/JavaScript to enhance customer support.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
Senior Technical Support Engineer responsible for resolving technical cases for customers, providing excellent customer support experiences, and collaborating with teams to improve processes and products. Must have 4+ years of customer-facing technical support experience and strong skills in troubleshooting, Java/JavaScript, and communication.
Requirements
- 4+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Requirements Summary
4+ years of customer-facing technical support experience, ability to troubleshoot complex issues, and strong Java/JavaScript skills
