Senior Technical Support Engineer

NiCE is seeking a proactive Technical Support Engineer to join their support operations team. This 24x7 rotational role involves providing Tier 3 support for deployed applications, monitoring system dashboards, and collaborating with other teams to ensure high availability and reliability. The engineer will be crucial in maintaining seamless global operations and contributing to the creation of runbooks and knowledge bases.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 3–5 years of experience in technical support, application monitoring, or cloud support services
• Strong hands-on experience with Azure Cloud Services
• Familiarity with Linux/Unix systems and basic shell commands
• Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk
• Excellent communication and problem-solving skills

Benefits

• Hybrid work model
• Career growth opportunities