Senior Technical Support Engineer

NiCE is seeking a proactive and detail-oriented Technical Support Engineer to join their support operations team. The role involves 24x7 rotation, monitoring system dashboards, troubleshooting application issues, and collaborating with various teams to ensure high availability and performance. This is a critical role to maintain global operations.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS)
• 3–5 years of experience in technical support, application monitoring, or cloud support services.
• Strong hands-on experience with Azure Cloud Services (Monitor, Alerts, Application Insights) and Grafana/Kibana
• Familiarity with Linux/Unix systems and basic shell commands
• Experience with ITSM/ticketing tools like ServiceNow, Jira, or Zendesk
• Excellent communication, analytical thinking, and problem-solving skills

Benefits

• Hybrid work model (office and remote days)
• Career growth opportunities