Senior Technical Support Engineer (Integration)

ServiceNow is seeking a Senior Technical Support Engineer (Integration) to resolve technical cases for customers and provide amazing customer support experiences. The successful candidate will be committed to providing excellent customer support, using skills such as building trust, showing empathy, and excellent communication.

Requirements

• 4+ years customer facing technical support experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service

Benefits

• Equal opportunity employer
• Accommodations for candidates with disabilities
• Export control regulations compliance