Senior Technical Support Engineer (UX)

ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring a smooth case resolution process. This role focuses on resolving technical issues related to the ServiceNow platform, including AI-powered features like Now Assist. The engineer will utilize diagnostic tools and problem-solving skills to resolve challenging cases and collaborate with other teams for complex issues. They will also contribute to process and product improvements.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 4+ years of customer facing technical support experience
• Ability to troubleshoot difficult technical issues with ease
• Ability to read basic Java/JavaScript code
• Ability to explain solutions to complex technical problems
• FD21 (likely in the FD department)