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ServiceNow
Senior Technical Support Engineer (UX)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer (UX). Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform.
The Mothership
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 16, 2025
ServiceNow is seeking a Senior Technical Support Engineer (UX) to provide technical guidance to customers and resolve technical cases related to the ServiceNow software and platform. The successful candidate will have excellent communication skills, a collaborative nature, and the ability to troubleshoot complex technical issues.
Requirements
- 4+ years customer facing technical support experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
Benefits
- Equal Opportunity Employer
- Accommodations for candidates with disabilities
- Export Control Regulations compliance
Requirements Summary
4+ years customer facing technical support experience, AI integration experience, and ability to troubleshoot complex technical issues
