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Senior Technical Support Engineer (UX)
Join ServiceNow in Tokyo as a Senior Technical Support Engineer (UX). Leverage your 4+ years of experience to resolve complex issues on the ServiceNow platform, including AI features. Troubleshooting skills and basic Java/JavaScript knowledge required. Enjoy a collaborative environment with opportunities for process improvement.
Job description
ServiceNow is seeking a Senior Technical Support Engineer to guide customers through critical issues, ensuring a smooth case resolution process. This role focuses on resolving technical issues related to the ServiceNow platform, including AI-powered features like Now Assist. The engineer will utilize diagnostic tools and problem-solving skills to resolve challenging cases and collaborate with other teams for complex issues. They will also contribute to process and product improvements.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- 4+ years of customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease
- Ability to read basic Java/JavaScript code
- Ability to explain solutions to complex technical problems
- FD21 (likely in the FD department)
