Senior Technical Writer

ServiceNow is seeking a Senior Technical Writer to join a dynamic team, contributing to the creation of user-focused technical documentation across multiple product features. The role involves collaboration with engineering and product management, developing content strategy, and contributing to ServiceNow's content development processes. ServiceNow is a global leader in cloud-based AI-enhanced technology.

Requirements

• Experience leveraging AI into work processes or problem-solving.
• Understanding of content development life cycles and processes.
• Experience authoring in the Darwin Information Typing Architecture (DITA) or another XML-based structured authoring architecture.
• Experience independently planning, creating, and delivering documentation in a fast-paced environment.
• Leadership ability to mentor and collaborate with cross-functional teams.