Senior Workflow Analyst

The Senior Workflow Analyst will support all Business Units in Americas, providing direct and indirect support to employees, managers, and HR professionals through a Shared Services Model. The role will involve leveraging knowledge of case management systems, customer feedback, and historical interaction data to meet or exceed defined goals and objectives.

Requirements

• Bachelor’s degree or equivalent work experience, preferably in HR
• Over 4 years of relevant experience in customer service, call center, or HR-related roles
• Experience with HR policies and procedures or other relevant HR areas of expertise
• Advanced knowledge of Case Management systems (Preferred ServiceNow)
• Superior customer service orientation with excellent problem-solving skills
• Ability to interact and partner with senior management
• Strong organizational skills and documenting ability with meticulous attention to details
• Excellent verbal and written communication skills, able to engage effectively with all levels of the organization
• Proficient in MS Office applications
• Proven Ability to work with highly sensitive and confidential material and possess good business judgment and ethics

Benefits

• Improved consumer experience and satisfaction
• Increased operational efficiency
• Process improvements and automation
• Enhanced customer satisfaction and operational efficiency
• Data-driven insights and visual management presentations