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Doris Peters & Associates
Service Catalog Business Analyst
Join Doris Peters & Associates in San José as a Service Catalog Business Analyst. Leverage ServiceNow skills to analyze processes, gather requirements, and enhance service delivery. Benefits include health insurance and a hybrid work model.
Direct Hire
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 21, 2025
Work as a Business Analyst for a leading multinational company in the healthcare sector, gathering requirements, analyzing business processes, and driving the design and implementation of service catalog items on the ServiceNow platform.
Requirements
- Collaborate with stakeholders to define business requirements, adding this information to demands in ServiceNow, and creating appropriate issues in Jira.
- Perform analysis of ServiceNow data, Jira data, or other types of data, to help management understand the causes of problems and potential risks.
- Work with Product Managers to make recommendations for solutions to ServiceNow issues and risks.
- Perform ServiceNow platform business process activities
- Create/update documentation for ServiceNow platform business processes.
- Create/update technical documentation that describes the consumption of ServiceNow APIs and other platform services.
- Conduct design reviews or other meetings and document the outcomes; follow-up with stakeholder on open actions.
- Develop reports to track ServiceNow operational performance.
- Develop and implement data quality improvement initiatives.
- Evaluate and update ServiceNow content (Services, Knowledge Articles, etc.)
Benefits
- Health insurance for you and your family
- Hybrid work model
- Personal days
- On-site medical services
Requirements Summary
Bachelors degree in Business Administration, Information Technology, Computer Science or related field and minimum of 3 years experience working as BA on technical projects
