Service Catalog Business Analyst

This Service Catalog Business Analyst position at a leading healthcare company involves collaborating with stakeholders to define and implement service catalog items on the ServiceNow platform. The role focuses on process analysis, requirement gathering, and ensuring efficient and intuitive catalog services, acting as a liaison between stakeholders and developers. It is part of a dynamic environment with global expansion and excellent benefits.

Requirements

• Collaborate with stakeholders to define business requirements, adding this information to demands in ServiceNow, and creating appropriate issues in Jira.
• Perform analysis of ServiceNow data, Jira data, or other types of data, to help management understand the causes of problems and potential risks.
• Work with Product Managers to make recommendations for solutions to ServiceNow issues and risks.
• Perform ServiceNow platform business process activities.
• Create/update documentation for ServiceNow platform business processes.
• Create/update technical documentation describing ServiceNow APIs and other platform services.
• Conduct design reviews or other meetings and document the outcomes; follow-up with stakeholder on open actions.
• Develop reports to track ServiceNow operational performance.
• Develop and implement data quality improvement initiatives.
• Evaluate and update ServiceNow content (Services, Knowledge Articles, etc.)
• Strong analytical, problem-solving, and decision-making skills.

Benefits

• health insurance
• hybrid work model
• personal days
• on-site medical services
• Training and development