Service Centre Team Manager

We are seeking a Team Manager to lead and develop a high-performing team in our Service Centre, ensuring operational excellence and exceptional service delivery. The ideal candidate will have strong organisational skills, a deep understanding of Smart Metering Networks, and the ability to analyse complex technical information to support decision-making.

Requirements

• Proven experience in a Service Desk or Customer Service environment
• Previous supervisory or management experience
• Strong stakeholder engagement skills
• Demonstrated ability to lead, influence, and develop both self and others
• Excellent analytical, critical thinking, and problem-solving skills
• Knowledge of the regulatory environment and GDPR
• Strong organisational and time-management skills
• Adaptability and openness to change
• Customer-Centric Mindset

Benefits

• Market competitive package
• Rewarding pension
• Cash back cards
• Cycle Scheme