Service Delivery Analysts II

FIS Management Services, LLC seeks Service Delivery Analysts II in Jacksonville, FL to perform support activities required to maintain a high level of availability and stability for one or more applications. The role involves technical support activities for a software production processing environment, installation, maintenance, and support of application/source code and/or its components, and provision of technical assistance to programming staff.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Data Science or related field
• Five (5) years of progressively responsible experience in the job offered or a related occupation
• Providing technical support for software production environments, including installation and maintenance
• Troubleshooting applications and third-party components using ELK Stack, Splunk, Dynatrace, and Unix
• Diagnosing and resolving incidents and problems related to application and software component failures, using Dynatrace, ELK Stack, and Splunk diagnostic tools
• Collaborating with development teams on requirements gathering, system design, technical specification verification, and project delivery, utilizing Jenkins, Bitbucket, Confluent Kafka, Cloudera Kafka tools and programming skills in Java
• Creating and maintaining detailed documentation for application support and disaster recovery activities
• Generating standardized operational and audit reports using ServiceNow and Bitbucket
• Assisting internal teams and users by providing technical consultation on software performance, resource usage, and application functionality using tools including SQL Developer
• Participating in change management and application security processes