Service Delivery Lead

Holland America Line is seeking a Service Delivery Lead to work within the IT Service Delivery and Infrastructure team. The position involves monitoring and measuring service levels, improving the quality of IT support, and collaborating with cross-functional teams.

Requirements

• 2 years of experience in Information Technology
• 2 years of experience in Corporate Environment
• 2 years of experience in end-user IT Support (help desk, Network operations, Contact Center operations)
• 2 years of experience in Data Analytics (preferred)
• Excellent knowledge of MS Excel
• Working knowledge of IAM, AD and VPN / Citrix / VDI / IP telephony principles
• Working knowledge of technologies such as End User Compute, LAN/WAN, databases, applications, storage, API, cloud
• Working knowledge of ServiceNow, SharePoint, Confluence, and Jira
• Strong service delivery and customer service orientation
• Excellent written and oral communication skills

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives