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Carnival Corporation
Service Delivery Lead
Join Carnival Corporation as a Service Delivery Lead in Seattle. Leverage ServiceNow for IT service management, ensuring efficient Contact Center operations. Benefits include travel perks, health coverage, and professional development.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Change Management
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
June 25, 2025
Holland America Line is seeking an IT Service Delivery Lead to ensure efficient and effective delivery of IT services that support Contact Center operations. The role involves leading incident and problem management processes, monitoring service performance, and driving continuous improvement initiatives.
Requirements
- Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 3–5 years of experience in IT service delivery, IT operations, or technical support roles.
- ITIL Foundation certification (or higher) in IT Service Management.
- Demonstrated experience with ITSM tools (e.g., ServiceNow) and familiarity with incident, problem, and change management processes.
Benefits
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Rewards & Incentives
Requirements Summary
3-5 years IT service delivery experience, ITIL Foundation certification, and experience with ITSM tools like ServiceNow
Apply now
Seattle
|
Washington
United States
Mid-Level
Hybrid
Full Time
68700-92700 USD/year
