Service Delivery Management, Lead

Interac is seeking a Service Delivery Management, Lead to design and deliver products and solutions that give Canadians control over their money. The successful candidate will be responsible for the successful execution and delivery of the core ITIL V4 Management processes for all of INTERAC.

Requirements

• 5+ years of experience in progressively more responsible operations and technology positions, including a similar role utilizing IT Service Management, Operations Service Support and Service Delivery.
• 5+ years of experience in progressively more responsible Change Management positions.
• A strong understanding of, and experience with, IT service management best practices including Change Management, Problem Management, Incident Management and Request Fulfillment.
• Strong analytical, critical thinking and problem-solving skills and an ability to present clear, concise and effective solutions.
• Strong communication skills, both verbal and written, with the ability to interface with multiple stakeholders and vendors.
• ITIL V4 Intermediate certification or higher.
• Experience working with IT service Management tools such as ServiceNow, BMC Remedy etc.
• Experience working with and developing Configuration items / CMDB.

Benefits

• Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
• Core Values: They define us. Living them helps us be the best at what we do.
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
• Education: To ensure you are the best at what you do we invest in you