Service Delivery Manager - Hybrid (Jersey City, Morristown, or Raleigh),

We are seeking an experienced Service Delivery Manager to lead our End User Support projects, combining strong business acumen, IT expertise, and project management skills. The ideal candidate will have a proven track record of managing programs and teams, and experience with IT service management and change management principles.

Requirements

• 5+ years of experience working in IT organizations
• 5+ years of hands-on experience with product, project, or portfolio & program management
• Exceptional skills in project leadership, time management, facilitation, and organization
• Experience communicating with End Users
• Experience in managing stakeholders
• Outstanding knowledge of IT service management and change management principles
• Ability to make decisions in a fast-paced, deadline-driven, and rapidly changing environment
• Broad understanding of usability and user experience best practices
• Experience delivering enterprise class software products to a global audience
• Strong diplomatic and consensus building skills
• Experience with JIRA and Project Planning / Road mapping software
• Experience with ServiceNow
• Experience with Reporting and Analytics
• Demonstrated experience with managing End User-facing projects
• Experience with executive and stakeholder presentations and status reviews

Benefits

• Click here to learn more on available benefits