CACI International Inc

Service Delivery Manager - ServiceNow

Join CACI International Inc as a Service Delivery Manager in Chantilly, VA. Lead ServiceNow teams, manage projects, and ensure federal service commitments.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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IT Operations Management
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IT Service Management
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Integration Hub
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
July 10, 2025

The Service Delivery Manager - ServiceNow position requires leading a team of architects, developers, and business analysts to meet service commitments to federal customers and program mission partners.

Requirements

  • Ability to obtain/maintain Secret clearance
  • 15+ Years of relevant experience
  • 5+ years Industry experience providing ServiceNow Leadership
  • Good understanding of ServiceNow architecture concepts
  • Proven experience with key technologies relevant to the ServiceNow integrations and security framework
  • Demonstrated experience working with the ServiceNow platform (e.g., ITSM, SPM, ITOM)
  • Ability to manage development and platform administration teams.
  • Strong project management experience that follows an Agile methodology with programs of similar scope and complexity
  • Experience creating and maintaining product/technology roadmaps specific to ServiceNow
  • Proven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles.

Benefits

  • Healthcare
  • Wellness
  • Financial
  • Retirement
  • Family support
  • Continuing education
  • Time off benefits

Requirements Summary

15+ years of experience, 5+ years of ServiceNow experience, strong project management skills