Service Delivery Manager

Zopa is seeking a Service Delivery Manager to lead the transformation of their IT support function, moving from reactive to proactive, and enhancing user experience. This hands-on role involves automating processes, implementing data-driven tools, and fostering a customer-first culture. The team relies on fast tech to deliver great support across London, Manchester, and beyond.

Requirements

• Demonstrate success in managing IT support and systems teams in a scaling business.
• Operate confidently across Mac and Windows, endpoint tooling, Office 365, AD/Azure, and AV/workplace tech.
• Deep familiarity with ITIL-aligned practices.
• Use ITSM tooling (e.g. Jira, ServiceNow, Halo) to track, measure, and optimise delivery -and know how to automate where it counts.
• Think like a service designer: make complex systems feel simple to end users.
• Use data and feedback to inform roadmap, performance reviews, and team development.

Benefits

• Flexible ways of working
• Good work-life balance
• No discriminatory workplace