Service Delivery Manager

Two Circles is a sports marketing agency looking for a Service Delivery Manager to ensure colleagues and clients get the best possible Technology experience. The role involves developing and implementing ITSM practices, managing relationships, and fostering a culture of continual improvement.

Requirements

• 3-5 years proven experience in Service Desk Management, Service Delivery, Customer Success or similar within an internal operational capacity
• Process implementation and improvement across the Operations part of the Service Lifecycle
• Quality incident and problem management
• Demonstrable passion for Service Excellence, with a strong customer focus
• Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar
• Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships
• Project and Business Change Management experience
• Experience with ITSM certifications like ITIL, VERISM
• Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji
• Disaster Recovery and Business Continuity Planning

Benefits

• Hybrid working
• Performance planning: potential to have a salary increase every 6 months and progress your career
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events
• Lunch on a Wednesday, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities