.svg)
Logicalis
Service Delivery Manager
Service Delivery Manager at Logicalis, Singapore. Lead customer support, SLAs & CSAT using ITSM expertise. 5yrs exp, Bachelor's required. Competitive salary & benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
November 4, 2025
Logicalis is seeking a Service Delivery Manager to lead their Customer Support team in achieving committed SLAs, Operational Efficiency & CSAT/NPS. The ideal candidate will have excellent communication skills, a deep understanding of operational processes, and experience with ITSM platforms.
Requirements
- Obsessed with Customer Satisfaction & Service Quality
- Independent and self-motivated to drive outcomes
- Collaborative and Team Player to synergize with various department
- Deep understanding of operational processes to drive efficiency
- Strong believer of Governance and metric driven service improvement
- Ability to drive high priority cases towards resolution with sense of urgency
- Positive outlook and able to work under pressure
- Strong Customer Management and Team management skills
- Analytics & Data Driven
Benefits
- Competitive salary
- Benefits package
Requirements Summary
5 years of relevant industry experience and Bachelor's Degree in Engineering, Computer Science, Business, or a related field
