Service Delivery Manager

Two Circles is a sports marketing agency looking for a Service Delivery Manager to ensure colleagues and clients receive the best Technology experience. The role involves developing and implementing ITSM practices, maturing the service approach, and collaborating with other teams.

Requirements

• 3-5 years proven experience in Service Desk Management, Service Delivery, Customer Success or similar within an internal operational capacity
• Process implementation and improvement across the Operations part of the Service Lifecycle
• Quality incident and problem management
• Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk or similar
• Exceptional ability to communicate with technical and non-technical audiences verbally and in writing, as well as fostering excellent relationships
• Project and Business Change Management experience
• Current ITSM certifications like ITIL, VERISM
• Previous technical experience or understanding, especially with Entra ID and Microsoft 365 Administration, MDM such as Intune or Kandji
• Disaster Recovery and Business Continuity Planning

Benefits

• Hybrid working
• Performance planning
• Discretionary company bonus
• Tickets to sporting events
• Renowned Team Days and events
• Lunch on a Wednesday, breakfast and continuous supply of snacks
• Private healthcare schemes
• Cycle to work scheme
• Learning and Development opportunities, including certification in certain areas