Service Delivery Manager

The Service Delivery Manager will work with Global and Regional Heads of Delivery to ensure our service levels and approaches are monitored and maintained; it will impact the success of relationships with clients, enhance our business through continuous review and improvement of CRD’s Operations functions.

Requirements

• Minimum 8 years of Financial / Software Services industry background with financial market information systems preferred
• Experience in Services / SaaS environment with a focus on Service Management
• Strong analytical mindset to generate Management Information using ServiceNow and SalesForce
• Leading high performing technical teams and ability to motivate staff in high pressure environments
• Proven ability to partner with various internal departments to deliver superior customer service
• Front, Middle and Back Office, as well as instrument type knowledge across equities, fixed income, derivatives, FX etc.

Benefits

• Competitive and comprehensive benefits packages
• Generous medical care, insurance and savings plans
• Flexible Work Program
• Development programs and educational support
• Inclusion, Diversity and Social Responsibility programs
• Paid volunteer days
• Matching gift program
• Access to employee networks